Concerned About the Quality of Your Customer Service?

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Patti and I have been in the hospitality business for many years as you may have read and we are proud of our industry. Many restaurants, bars, hotels, and caterers find that they are training new employees in six months or less to fill positions over and over again. A business must not get lazy, but must find ways to retain current well trained employees. This cost so much money and inaccuracies from newly trained employees just adds to the cost of business expenses. If one can keep their employees on staff and not lose them due to mistreatment or not understanding employee needs the company would find that they use the money they would use for training new employees to give raises to the established well trained employees. This is not the same for other business or industry. Many companies provide an opportunity for employees to consider their job at the factory or their position in office is important and secure so families can plan around that possibility. If someone buys a car and they are paid a certain wage they will hope to retain a wage at least at that level to assure car payments are made.

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The reason I feel badly for our business is that I have pride in it. And when a restaurant does not do what they intend to do to the best of their ability the whole industry can suffer from the few. We provide so much fun and happy guests when they seek to do our jobs and focus on making the guest the number one priority from the time they enter your establishment to the time they get home safely. Food servers and bartenders can be the connecting point to bring guests back to your business.

If you have some opinion about our business as a worker or customer please complete our short form by simply clicking the link below. Thank you. Jim and Patti.

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Loving Lately 🚙🍎🍁 — Sadie’s Nest

Loving Lately: Our Annual Fall Drive It’s official, because now we’ve gone two years in a row. We turn off the DVD player, take away electronics, set the phones down and tell the kids to look out the window. We spend almost the whole day explaining that the journey is the destination. The venture promised to…

via Loving Lately 🚙🍎🍁 — Sadie’s Nest

Union with Christ: The Way to Know and Enjoy God by Rankin Wilbourne in Review — Reflections

ABOUT THE BOOK: Union with Christ: The Way to Know and Enjoy God Nothing is more basic or central to knowing and enjoying God than Union with Christ. Have you ever had difficulty connecting what you know to be true about God with how you feel or how you live each day? Have you ever […]

via Union with Christ: The Way to Know and Enjoy God by Rankin Wilbourne in Review — Reflections

MERE CHRISTIANITY, BOOK TWO, CHAPTER 1: “THE RIVAL CONCEPTS OF GOD” — Reflections

Mere Christianity (C.S. Lewis Signature Classics) Mere Christianity Discussion Book Two Chapter 1 notes: Christianity does NOT believe that all other religions are wrong “through and through.” Christians “are free to think that all [other] religions, even the most obscure ones, contain at least some hint of the truth. Just as in a math problem, all […]

via MERE CHRISTIANITY, BOOK TWO, CHAPTER 1: “THE RIVAL CONCEPTS OF GOD” — Reflections

MERE CHRISTIANITY, BOOK TWO, CHAPTER 1: “THE RIVAL CONCEPTS OF GOD” — Reflections

Mere Christianity (C.S. Lewis Signature Classics) Mere Christianity Discussion Book Two Chapter 1 notes: Christianity does NOT believe that all other religions are wrong “through and through.” Christians “are free to think that all [other] religions, even the most obscure ones, contain at least some hint of the truth. Just as in a math problem, all […]

via MERE CHRISTIANITY, BOOK TWO, CHAPTER 1: “THE RIVAL CONCEPTS OF GOD” — Reflections

Thank You “Donnie”

Donnie or Donny is his name. Not sure of the spelling. It really should matter. I should know the spelling, but I don’t. He responds to this name although he is a meek 230 pounds and stands over six feet tall with a great big toothy smile. I wanted to make Donnie the target of my first blog post because he epitomizes the heart of a very good person. Selfless and confident. So, here is the story.

My daughter has a great opportunity as one of three students selected to attend and study at Oxford University in Oxford, England on what the schools always like to say is a fully covered event, but it really isn’t. We have already put over $3,000 into the pot to make sure she has everything she needs for her stay. I digress.

One of these things necessary in this very sad world as it is comes from the fact that women have to protect themselves. They are being attacked in crazy numbers and quite honestly I don’t like the fact that my daughter will be by herself, but the best we could do was to insist she take a few self defense lessons. This is where Donnie comes in. He is a Judo expert and some great colored belt, but he also knows how to share. He shares information and teaches people in a confident manner, then he goes over the method again and again until he knows someone is doing it correctly. He received the phone call from my wife to help my daughter learn a few last minute maneuvers to defend herself. The only night available was a night after he taught several hours of high impact combat physical education and even came to the house, or cottage as it is. It is tiny, but he worked around that.

My daughter felt much more confident on how to defend herself after the class, but Donnie wished her luck on the trip and congratulated her, but would not accept payment. It was his gift to her. What a big heart and so very selfless. Thank you “Donnie.”